Frequently Asked Questions

Answer:

Our services will give you peace of mind knowing that the vehicle is safe and valued at the correct price. We inspect the vehicle for previous repairs, obvious and hidden damages, and other wear indicators to thoroughly provide a proper price range for the vehicle. Imagine, going to a dealership and overpaying for a vehicle that's been in an accident or previously repaired. You, as a customer, would be taken advantage of because you only know the CARFAX data and not the facts. You could be overpaying by thousands of dollars. More than the vehicle is worth even though the vehicle looks great. 

Answer:​

Absolutely yes!

Many dealerships acquire trade-ins and buy vehicles at auctions to sell. They have no previous information other than CARFAX. Some dealerships use their own internal mechanics to verify damage on the vehicle but are lacking tools, skill, and training to understand the complex nature of collision repair. Safety is always priority, but the investment of a vehicle is also a concern. If it's been in a collision, it is not worth the same value as one with no collision damage. NC has a diminished value law for that reason. Assure you're getting a vehicle worth its value and contact Collision Care today. 

Answer:

Absolutely not!

Most insurance companies require ongoing minimum training and equipment, but the agreement is based on ability to satisfy customer service goals and discounted rates. There is no insurance company that monitors the quality standards during or after the repair has been completed. You are leaving the repair quality standards up to the company that has just given the insurance company a large discount for the repair.  We've seen countless major issues with repairs that have been referred by the insurance companies to their preferred shops.

Answer:

The answer is maybe... And that could cost the safety of your family and thousands of dollars!

For example, I've seen many occasions where the owner of the damaged vehicle has not filed a claim with the insurance company. Ultimately, not being reported to CARFAX. CARFAX is a data scrubber, but it relies on information to do its job. limited or incorrect information leads CARFAX to be unreliable and inconsistent. Contact Collision Care today for an inspection guarantee and have peace of mind knowing you're purchasing the best vehicle at the right price.

Answer:

Absolutely yes!

A third-party inspection provides a thorough evaluation by a trained expert who will ensure that all repairs have been completed satisfactory. We will check for any additional damage, verify parts and procedures meet OEM standards, and assess the structural safety of the vehicle. (One wrinkle in the structure of a vehicle can make the difference between a great car and one that is unsafe). Additionally, the inspection will confirm the fit and finish of the repair, ensuring that your vehicle is restored to its pre-accident condition as closely as possible. This process guarantees peace of mind for you and also the value of the vehicle.  

Answer:

At some collision centers, you might find OEM Certified technicians, but often, there are only one or two certified experts on staff. This can misrepresent the shop's OEM Certification and lead to inconsistencies in the quality of repair. It's essential for customers to understand that having a limited number of certified technicians means that more than likely, your vehicle may not be repaired by a certified technician even though it's at a dealership or OEM Certified collision center.  Never assume anything and always have the work checked by a professional that has the tools and knowledge to uncover missed damage, improper repairs, and poor quality.  Your safety and vehicle value depends on it!